Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Dexify AI platform, including our web application, mobile application, and any related services (collectively, the "Service"), operated by Dexify AI ("Dexify", "we", "our", or "us").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms apply to all users worldwide.

1. Eligibility

To use Dexify, you must:

• Be at least 18 years of age
• Be using the Service for legitimate business purposes
• Have the authority to bind yourself or your business to these Terms
• Not be prohibited from using the Service under applicable law in your jurisdiction

2. Accounts and Registration

You may register using your email address and a password, or via Google OAuth. You are responsible for maintaining the security of your account credentials and all activity that occurs under your account. Notify us immediately at contact@dexifyai.com if you suspect unauthorised access.

Dexify accounts are for business use. Each subscription is associated with one business entity. You must not share your account credentials with individuals outside your business.

3. The Service

Dexify provides an AI-powered admin assistant for tradespeople and field service businesses, enabling you to create quotes, invoices, job notes, and schedules using AI-assisted processing.

3.1 AI-Generated Outputs

Quotes, invoices, and other documents generated by the Service are AI-assisted. You acknowledge that:

• AI-generated outputs may contain errors, omissions, or inaccuracies
• You are solely responsible for reviewing all outputs before sending them to clients
• Dexify does not warrant the accuracy or fitness for purpose of any AI-generated document
• You must not rely on AI-generated pricing or legal information without independent verification

3.2 Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to generate fraudulent, misleading, or deceptive documents
• Input personal data about third parties without appropriate authorisation
• Attempt to reverse engineer, decompile, or extract the underlying AI models or source code
• Use automated scripts or bots to access the Service outside of authorised integrations
• Resell, sublicense, or otherwise provide access to the Service to third parties without our written consent
• Upload or transmit malicious code, viruses, or any content that disrupts the Service
• Violate any applicable local, national, or international law or regulation

We reserve the right to suspend or terminate accounts that violate these requirements.

5. Your Data

5.1 Ownership

You retain ownership of all data you input into the Service, including your business information, client details, pricing, job records, and voice input ("Your Data"). Dexify does not claim any ownership over Your Data.

5.2 Licence to Process

By using the Service, you grant Dexify a limited, non-exclusive licence to process Your Data solely for the purpose of delivering the Service to you. We do not use Your Data to train AI models or for any purpose beyond providing and improving the Service.

5.3 Client Data

When you input client contact details, pricing, and material information into Dexify, you warrant that you have the right to do so and that your clients have consented where required under applicable law.

6. Subscription and Billing

6.1 Billing

Subscription fees are billed in advance on a monthly or annual basis, as selected at sign-up. All fees are exclusive of applicable taxes unless otherwise stated.

6.2 Cancellation

(a) How to Cancel
You may cancel your subscription at any time by clicking the "Manage" link included at the bottom of any payment receipt email sent by Dexify, and following the on-screen instructions. This is the primary method for cancelling your subscription. Alternatively, you may contact us at contact@dexifyai.com to request cancellation.

(b) When Cancellation Takes Effect
Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until that date. No partial or pro-rata refunds are provided for the remaining days in a billing period, unless required by applicable law.

(c) Your Responsibility
It is your responsibility to cancel your subscription before the next billing cycle if you no longer wish to use the Service. Dexify is not obligated to provide refunds for charges incurred because a cancellation was not submitted in time.

(d) Data After Cancellation
Following cancellation, your account data will be retained in accordance with our Privacy Policy (Section 6). You may request export or deletion of Your Data by contacting us at contact@dexifyai.com before or after cancellation.

(e) Reactivation
If you wish to reactivate your subscription after cancellation, you may do so by logging into your account and selecting a new plan. Previous pricing is not guaranteed upon reactivation.

(f) Lifetime Subscriptions
Lifetime Subscriptions are not subject to recurring billing and therefore do not require cancellation. Lifetime Subscribers who wish to close their account entirely may do so by contacting us at contact@dexifyai.com. The terms of Section 6.4 continue to apply.

6.3 Changes to Pricing

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price changes via email or in-app notification. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

6.4 Lifetime Subscription

If you purchase a Lifetime Subscription, the following additional terms apply and, to the extent of any inconsistency, override the general subscription terms above:

(a) Definition of "Lifetime"
"Lifetime" means the operational life of the Dexify platform, not the life of the subscriber or their business. Your Lifetime Subscription grants you access to the Service for as long as Dexify AI continues to operate and offer the Service commercially.

(b) Cessation of Operations
If Dexify AI ceases to operate, is dissolved, enters administration, liquidation, or otherwise permanently discontinues the Service, your Lifetime Subscription will terminate automatically and without further obligation on our part to provide, maintain, or support the Service. No refund, pro-rata or otherwise, will be payable upon such termination.

(c) One-Time Fee; No Recurring Billing
The Lifetime Subscription is purchased for a single, one-time fee. No further subscription payments are required. All applicable taxes are additional unless stated otherwise at the time of purchase.

(d) No Guarantee of Perpetual Availability
While we intend to operate the Service for the foreseeable future, a Lifetime Subscription does not constitute a guarantee that the Service will be available indefinitely. The Service remains subject to the availability terms in Section 3.2.

(e) Feature Changes and Platform Evolution
We reserve the right to modify, add, or remove features of the Service at any time. Your Lifetime Subscription entitles you to access the Service as it exists from time to time, not to any specific feature set, version, or configuration that existed at the time of purchase.

(f) Third-Party Dependencies
The Service relies on third-party infrastructure and service providers (see Section 8). If a third-party provider discontinues or materially changes its service in a way that makes a feature of Dexify impracticable to maintain, we may discontinue that feature without liability to Lifetime Subscribers.

(g) No Refunds
Lifetime Subscription fees are non-refundable, except where required by applicable law, including the Australian Consumer Law. Where a statutory remedy applies, our liability is limited to providing the Service again or paying the cost of having the Service provided again, at our election.

(h) Termination for Breach
Lifetime Subscriptions remain subject to Sections 4 (Acceptable Use) and 12 (Termination). If your account is terminated for breach of these Terms, your Lifetime Subscription is forfeited and no refund is payable.

(i) Non-Transferable
Lifetime Subscriptions are personal to the original purchasing business entity and may not be transferred, resold, or assigned to any other person or entity without our prior written consent.

(j) Successor Entity
In the event of a merger, acquisition, or sale of Dexify's assets, the acquirer or successor entity may, at its sole discretion, continue to honour Lifetime Subscriptions on the same or substantially similar terms, or offer an alternative arrangement. If the successor entity does not continue the Service, the Lifetime Subscription terminates under the same terms as clause (b) above.

7. Intellectual Property

The Dexify platform, including its software, AI systems, design, branding, and documentation, is owned by Dexify AI and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence to use it as described herein.

8. Third-Party Services

The Service integrates with third-party providers including Google Cloud (infrastructure), Deepgram (voice processing), and SendGrid (email delivery). Your use of these integrations may be subject to those providers' own terms and privacy policies. Dexify is not responsible for the availability or conduct of any third-party service.

9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Dexify disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, and the accuracy of AI-generated outputs.

Nothing in these Terms excludes any consumer guarantees or statutory rights that cannot be excluded under applicable law, including the Australian Consumer Law.

Without limiting the above, the purchase of a Lifetime Subscription does not create any additional warranty, guarantee of uptime, or commitment to maintain the Service beyond what is expressly stated in these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Dexify's total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you in the 3 months preceding the claim.

In no event shall Dexify be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of clients, or business interruption, including any losses arising from errors in AI-generated quotes or invoices.

11. Indemnification

You agree to indemnify and hold harmless Dexify AI, its directors, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your breach of these Terms, or your violation of any third-party rights.

12. Termination

12.1 By You

You may terminate your account at any time by cancelling your subscription and contacting us at contact@dexifyai.com. Your access will cease at the end of the current billing period.

12.2 By Dexify

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent or unlawful activity, or if required by law. We may also terminate the Service with 30 days' written notice for any other reason. Upon termination, your data will be handled in accordance with our Privacy Policy.

12.3 Discontinuation of Service

Dexify may permanently discontinue the Service at any time by providing 90 days' written notice to all active subscribers. Upon discontinuation, all subscriptions — including Lifetime Subscriptions — will terminate. During the notice period, you may export Your Data in accordance with Section 5. No refund is payable to Lifetime Subscribers upon discontinuation, except where required by applicable law.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Service after updated Terms take effect constitutes your acceptance.

14. Governing Law and Disputes

All transactions and purchases made through the Dexify platform are processed in accordance with the laws of New South Wales, Australia.

These Terms are governed by the laws of New South Wales, Australia. Any dispute shall first be subject to good-faith negotiation. If unresolved within 30 days, it shall be submitted to mediation in Sydney, NSW, before either party may commence legal proceedings.

15. General

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dexify in relation to the Service.

Severability: If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Failure by Dexify to enforce any provision shall not constitute a waiver of our right to enforce it in the future.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. Dexify may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Affiliate & Referral Program

Dexify operates an Affiliate and Referral Program ("Program") through which approved individuals or organisations ("Affiliates") and existing Dexify customers ("Referrers") can earn commission by referring new paying customers to the Service.

16.1 Who This Applies To

Affiliates — third parties approved by Dexify to promote the Service, including content creators, industry groups, and trade-aligned communities, who are not necessarily Dexify customers themselves.

Referrers — existing Dexify customers who refer other tradespeople to the Service using a unique referral link or code.

Both Affiliates and Referrers are referred to collectively as "Partners" for the purposes of this section.

16.2 How Referrals Are Tracked

Each Partner is issued a unique tracking link or referral code. When a new user signs up via this link or code, a tracking cookie is set on their device for a period of 100 days ("Attribution Window"). If the referred user creates a paid Dexify account within the then-current Attribution Window, the referral is credited to the Partner. The length of the Attribution Window is set at Dexify's discretion and may be changed at any time in accordance with Section 16.9. Dexify is not responsible for lost attribution caused by cleared cookies, ad blockers, cross-device sign-ups, or browser privacy settings.

16.3 Free Trial for Referred Customers

New customers who sign up through a Partner's link or code receive a free trial of the Service, currently 3 months. No commission is generated or payable during the free trial period.

16.4 Commission Structure

Once a referred customer's free trial converts to a paid subscription, the Partner earns a commission, currently 50% of the subscription revenue generated by that customer, payable for the first 12 months of the customer's paid subscription only. After the 12-month period, no further commission is payable on that customer's subscription, regardless of how long they remain a Dexify customer.

Commission is calculated on the net subscription fee actually paid by the referred customer (i.e. after any discounts, refunds, taxes, or payment processor fees), not on list price.

16.5 Payment Terms

Commission begins accruing only after a referred customer's free trial has ended and their first paid payment has been successfully processed. Payouts are made once per month, on a date determined by Dexify, for commission accrued in the preceding period, provided the Partner has reached the applicable minimum payout threshold (if any) and has supplied valid payment details. Dexify reserves the right to withhold or reverse commission relating to any subscription that is refunded, charged back, cancelled during the trial, or obtained through fraudulent or ineligible sign-up activity. Partners are solely responsible for any tax obligations arising from commissions earned under the Program.

16.6 Partner Conduct

Partners must not:

• Misrepresent Dexify, its pricing, or its features when promoting the Service
• Use spam, unsolicited bulk messaging, or misleading advertising to generate referrals
• Bid on Dexify's branded search terms or trademarks in paid advertising without prior written consent
• Refer themselves, create fraudulent accounts, or otherwise attempt to generate artificial referrals
• Sub-license, sell, or transfer their referral link or code to unapproved third parties

Breach of this section may result in forfeiture of unpaid commissions and immediate removal from the Program.

16.7 No Guarantee of Earnings

Participation in the Program does not guarantee any level of earnings. Dexify makes no representation as to the number of referrals a Partner will generate or the income that may result.

16.8 No Employment or Agency Relationship

Participation in the Program does not create an employment, partnership, joint venture, or agency relationship between Dexify and the Partner. Partners act as independent parties and have no authority to bind Dexify to any obligation.

16.9 Changes and Termination

Dexify reserves the right, at its sole discretion and at any time, to change any term of the Program, including but not limited to the commission rate, free trial length, Attribution Window, payout schedule, minimum payout threshold, and eligibility criteria, with or without prior notice. Changes apply prospectively to commission accruing after the change takes effect; commission already accrued on a referral prior to the change remains payable on the original terms.

Dexify may also suspend or terminate a Partner's participation in the Program, or the Program itself, at any time. Commission earned on completed, non-fraudulent referrals prior to termination remains payable in accordance with Section 16.5.

17. Affiliate and Referral Program

17.1 Overview

Dexify may offer an Affiliate and Referral Program ("Program") that allows approved participants ("Partners") to earn commissions by referring new paying customers to the Service. Participation in the Program is subject to these Terms and any additional Program guidelines we publish from time to time.

17.2 Commission Payments

Commissions earned by Partners in a given calendar month will be processed on the 15th of the following month. For example, commissions earned in July will be processed on 15 August. If the 15th falls on a weekend or public holiday, payment will be processed on the next business day. Payments are subject to a minimum payout threshold, which we will communicate to Partners upon enrolment.

17.3 Payment Method

Commissions will be paid via bank transfer to the account nominated by the Partner. Partners are responsible for providing accurate bank account details prior to their first payout. Dexify will not be liable for any failed or misdirected payments resulting from incorrect details provided by the Partner.

17.4 Taxes

Partners are solely responsible for any tax obligations arising from commission payments. Dexify may require Partners to provide a valid ABN, TFN declaration, or equivalent tax identification before processing payments, and may withhold amounts as required by applicable tax law.

17.5 Clawbacks and Adjustments

If a referred customer cancels their subscription, requests a refund, or initiates a chargeback within 60 days of sign-up, the associated commission may be reversed or deducted from future payouts.

17.6 Program Changes and Termination

We reserve the right to modify commission rates, payout thresholds, or Program terms at any time with 30 days' notice. We may also suspend or terminate a Partner's participation in the Program at any time for breach of these Terms or misuse of the Program, including misleading advertising or spam.

18. Contact Us