Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Dexify AI platform, including our web application, mobile application, and any related services (collectively, the "Service"), operated by Dexify AI ("Dexify", "we", "our", or "us").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. These Terms apply to all users worldwide.

1. Eligibility

To use Dexify, you must:

• Be at least 18 years of age
• Be using the Service for legitimate business purposes
• Have the authority to bind yourself or your business to these Terms
• Not be prohibited from using the Service under applicable law in your jurisdiction

2. Accounts and Registration

You may register using your email address and a password, or via Google OAuth. You are responsible for maintaining the security of your account credentials and all activity that occurs under your account. Notify us immediately at contact@dexifyai.com if you suspect unauthorised access.

Dexify accounts are for business use. Each subscription is associated with one business entity. You must not share your account credentials with individuals outside your business.

3. The Service

Dexify provides an AI-powered admin assistant for tradespeople and field service businesses, enabling you to create quotes, invoices, job notes, and schedules using AI-assisted processing.

3.1 AI-Generated Outputs

Quotes, invoices, and other documents generated by the Service are AI-assisted. You acknowledge that:

• AI-generated outputs may contain errors, omissions, or inaccuracies
• You are solely responsible for reviewing all outputs before sending them to clients
• Dexify does not warrant the accuracy or fitness for purpose of any AI-generated document
• You must not rely on AI-generated pricing or legal information without independent verification

3.2 Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to generate fraudulent, misleading, or deceptive documents
• Input personal data about third parties without appropriate authorisation
• Attempt to reverse engineer, decompile, or extract the underlying AI models or source code
• Use automated scripts or bots to access the Service outside of authorised integrations
• Resell, sublicense, or otherwise provide access to the Service to third parties without our written consent
• Upload or transmit malicious code, viruses, or any content that disrupts the Service
• Violate any applicable local, national, or international law or regulation

We reserve the right to suspend or terminate accounts that violate these requirements.

5. Your Data

5.1 Ownership

You retain ownership of all data you input into the Service, including your business information, client details, pricing, job records, and voice input ("Your Data"). Dexify does not claim any ownership over Your Data.

5.2 Licence to Process

By using the Service, you grant Dexify a limited, non-exclusive licence to process Your Data solely for the purpose of delivering the Service to you. We do not use Your Data to train AI models or for any purpose beyond providing and improving the Service.

5.3 Client Data

When you input client contact details, pricing, and material information into Dexify, you warrant that you have the right to do so and that your clients have consented where required under applicable law.

6. Subscription and Billing

6.1 Billing

Subscription fees are billed in advance on a monthly or annual basis, as selected at sign-up. All fees are exclusive of applicable taxes unless otherwise stated.

6.2 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of a subscription period unless required by applicable law.

6.3 Changes to Pricing

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price changes via email or in-app notification. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

7. Intellectual Property

The Dexify platform, including its software, AI systems, design, branding, and documentation, is owned by Dexify AI and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited licence to use it as described herein.

8. Third-Party Services

The Service integrates with third-party providers including Google Cloud (infrastructure), Deepgram (voice processing), and SendGrid (email delivery). Your use of these integrations may be subject to those providers' own terms and privacy policies. Dexify is not responsible for the availability or conduct of any third-party service.

9. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Dexify disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, and the accuracy of AI-generated outputs.

Nothing in these Terms excludes any consumer guarantees or statutory rights that cannot be excluded under applicable law, including the Australian Consumer Law.

10. Limitation of Liability

To the fullest extent permitted by law, Dexify's total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you in the 3 months preceding the claim.

In no event shall Dexify be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of clients, or business interruption, including any losses arising from errors in AI-generated quotes or invoices.

11. Indemnification

You agree to indemnify and hold harmless Dexify AI, its directors, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your breach of these Terms, or your violation of any third-party rights.

12. Termination

12.1 By You

You may terminate your account at any time by cancelling your subscription and contacting us at contact@dexifyai.com. Your access will cease at the end of the current billing period.

12.2 By Dexify

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent or unlawful activity, or if required by law. We may also terminate the Service with 30 days' written notice for any other reason. Upon termination, your data will be handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Service after updated Terms take effect constitutes your acceptance.

14. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Any dispute shall first be subject to good-faith negotiation. If unresolved within 30 days, it shall be submitted to mediation in Sydney, NSW, before either party may commence legal proceedings.

15. General

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dexify in relation to the Service.

Severability: If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Failure by Dexify to enforce any provision shall not constitute a waiver of our right to enforce it in the future.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. Dexify may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact Us